Customer Support
Customer Support
Get the help you need, when you need it. Our support team is ready to assist you with EU AI Act compliance.
500+
Help Articles
24/7
Enterprise Support
Self-Service
Knowledge Base
Find answers to common questions and learn how to use Governum effectively
Need Help?
Submit a Support Ticket
Can't find what you're looking for? Our support team is here to help with technical issues and questions.
Response Times
| Plan | Critical | High | Normal |
|---|---|---|---|
| Starter | 8h | 24h | 48h |
| Business | 4h | 12h | 24h |
| Enterprise | 1h | 4h | 8h |
Critical Production Issues
Enterprise customers with critical production issues can reach our on-call team directly via phone 24/7.
+44 7383 294 825Available 24/7 for Enterprise plan customers
Tips for Faster Resolution
- Include your Account ID when submitting tickets
- Provide step-by-step instructions to reproduce issues
- Attach relevant screenshots or error messages
- Specify your browser version and operating system
- Search the knowledge base before submitting
Need Personalized Support?
Talk to our team about training, onboarding, or custom integration support.