Refund Policy

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1. Eligibility for Refunds

30-Day Money-Back Guarantee

All new subscriptions are covered by our 30-day money-back guarantee. To qualify:

• Request must be made within 30 days of your initial purchase
• Applies to first-time subscribers only
• No questions asked - we'll process your refund promptly

Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the initial 30-day period
• Professional services or custom development work
• Third-party integrations or add-ons
• Discounted or promotional pricing differences

2. Types of Refunds

3. Conditions for Refund Approval

To ensure a smooth refund process, please note:

• Refund requests must be submitted in writing via email or support ticket
• You must provide your account information and reason for the refund
• Any outstanding invoices must be settled before processing
• Access to the service will be terminated upon refund approval
• Data export must be completed before requesting a refund
• Refunds are processed to the original payment method only

4. How to Request a Refund

Contact Methods

You can request a refund through any of the following channels:

• Customer Portal: Submit a refund request through your account settings
• Email: billing@armologic.com
• Support Ticket: Open a ticket through our help center

Required Information

• Your account email and organization name
• Original purchase date and invoice number
• Reason for refund request
• Preferred refund method (if different from original payment)

5. Service Level Agreement (SLA) Credits

If we fail to meet our uptime commitment, you may be eligible for service credits according to our SLA:

SLA credits will be applied to your next billing cycle automatically. Credits cannot be redeemed for cash.

6. Refund Processing Timeline

7. Enterprise and Custom Agreements

For enterprise customers with custom agreements:

• Custom Terms: Your refund policy may differ based on your negotiated agreement
• Annual Contracts: Pro-rated refunds may be available based on contract terms
• Volume Discounts: Special refund terms may apply to volume pricing agreements

Please refer to your signed agreement or contact your account manager for specific refund terms.

8. Exceptions and Special Cases

• Suspected fraud or abuse may result in refund denial
• Excessive refund requests may be flagged for review
• We reserve the right to deny service to repeat refund requesters
• Legal or regulatory requirements may override this policy

9. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the new terms.

10. Contact Information

If you have questions about our refund policy, please contact us:

Armologic Ltd (trading as Governum)
86-90 Paul Street
London EC2A 4NE
United Kingdom
Company Number: 15378420
Email: billing@governum.com